West Valley Humane Society is a 501(c)3 private, nonprofit, and open admission canine shelter, and limited admission feline shelter, located in Caldwell, Idaho. WVHS serves Canyon County, Idaho, and helps thousands of animals annually. West Valley Humane Society is seeking a self-sufficient, dependable, and motivated staff who can work with us to provide the best quality of care.

General Summary

The Customer Service Specialist is responsible for interacting with all customers, donors, and volunteers in a friendly and positive manner, and handling the administrative portion of animal return to owner, vaccine clinic, and adoptions.

Essential Responsibilities

  • Enter and maintain accurate data for all animal adoptions, reclaims, and transfers.
  • Answer telephone and in-person questions, responding with knowledge of WVHS and WVHS animals and events.
  • Assist the Front Desk Manager with correspondence and other administrative tasks and projects.
  • Handle all credit card and cash transactions.
  • Check voicemail and promptly return calls a minimum of 3 times daily.
  • Greet people as they come into the shelter and as they leave.
  • Clean the front desk and lobby as needed throughout the day.
  • Work together with WVHS volunteers in a friendly and collaborative spirit.
  • Accurately release animals with medications and post-op aftercare instructions.
  • Other duties as assigned.

Specific Job Skills

  • Have solid computer skills, including experience with Excel and Word.
  • Be able to multi-task in a fast-paced and stressful environment.
  • Be able to learn assigned tasks readily.
  • Be able to deal tactfully, respectfully, compassionately, and effectively with the public.
  • Be able to acquire a working knowledge of state, county, and city laws and ordinances relating to the care, treatment, and regulation of animals.
  • Be able to handle and interact with dogs, cats, and other animals in the shelter and have a working knowledge of individual animals as well as of the various breeds of animals and their care.
  • Maturity, good judgment, and a professional personal appearance.
  • Be able to learn and follow WVHS philosophies, including those related to adoptions and surrenders.
  • Ability to read, write and understand the English language.
  • Ability to read, write and understand Spanish preferred.
  • Good interpersonal, communication, customer service, and time management skills are essential.
  • The ability to treat animals and people with respect, contribute to effective teamwork, and foster public relations beneficial to the shelter and its programs.
  • Experience working with rescue groups, a humane society, foster care involvement, or other animal welfare agencies is a plus.
  • Experience working in the customer service industry is a plus.
  • Experience working as a cashier is a plus.       

Educational/Physical Requirements

  • High school graduation.
  • Comprehensive knowledge of medical terminology preferred.
  • Two years of experience performing front desk tasks and working with the public in an office environment is essential.
  • Allergic conditions which would be aggravated when handling or working with animals may be a disqualification.

Availability:  WVHS is open 6 days a week and all but two holidays a year.  Availability and a willingness to work a flexible schedule are required.

All applicants must be over the age of 18.
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